Refund/Cancellation Policy

Our refund policy has been devised to define the situations under which YU Designs will provide a refund, the procedure for claiming a refund and the responsibility of YU Designs in circumstances resulting in such a claim.

Coverage & Scope

Our refund policy covers the refunds by YU Designs and/or a website owned and managed by www.yudez.com.
This policy does not have any application for companies which are not owned or controlled by YU Designs or for persons not employed or managed by YU Designs. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which YU Design’s website link.

Filing a Complaint

At YU Designs we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at info@yudez.com.com or info@yudez.com.com for a final dialogue prior to requesting a refund.
Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for refund

At YU Designs every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
Web-design / Web development

Delivery Time

Full refund: In cases where the project has not been started or the company is wholly responsible in not delivering the project on date promised or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 15 Days to refund the amount.
No refunds: If the project has been completed and uploaded on the server.

Applicability of the Delivery Policy

NOTE: YU Design’s delivery commitment is subject to:
A project is not taken to be void unless the agreed upon payments are clear.
Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to YU Designs.
If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, YU Designs is not liable to follow its delivery or refund commitments.
There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.

Limitation of Liability

YU Design’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point of time. YU Designs is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to YU Designs in writing.

Processing of Refunds

The partial refunds will be processed and mailed within 10 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card and the full refunds will be processed and mailed within 15 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

Changes

YU Designs may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of YU Designs website after any such amendments automatically implies your acceptance of the same thereof.
Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies kindly e-mail us at info@yudez.com.com.
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